The day at Hotel Störmann begins as Schmallenberg slowly wakes up. Starting at 6:00 a.m., you’ll set up the breakfast area, welcome the first guests, pour coffee, and ensure that the day gets off to a relaxed start with thoughtful little touches. Afterward, depending on the needs of the hotel, your duties will shift to the front desk, where you’ll personally assist our guests with any questions or concerns they may have. Working 30 hours per week on the early shift from 6:00 a.m. to 2:00 p.m., you’ll combine breakfast service with front desk duties, enjoying a varied workday in the hospitality industry in the Sauerland region.

Tasks

  • You set up the breakfast area, thereby laying the foundation for our guests to start their day in a pleasant and relaxed way.
  • You provide our guests with warm and attentive service during breakfast, because personalized service in the morning plays a crucial role in shaping their first impression of the hotel.
  • You keep an eye on the breakfast buffet, restock food and drinks in a timely manner, and thus ensure that our guests always have everything they need for a great start to the day.
  • In the morning, you’ll independently handle important tasks at our front desk and serve as a reliable point of contact for our guests, because a professional welcome is just as much a part of the hotel experience as excellent service at breakfast.
  • You will handle the tasks that arise at the front desk confidently and carefully, making proficient use of our computer and hotel software, as many front-desk procedures require an independent and structured approach to work.
  • You address our guests’ concerns, answer their questions, and handle last-minute situations with confidence, because you often make decisions and set priorities on your own first thing in the morning.
  • You coordinate with colleagues from breakfast service, the front desk, and other hotel departments, ensuring that information and tasks are reliably passed on.
  • You'll also work the early shift on weekends and holidays because our hotel provides attentive and professional service to our guests every day of the week.

Qualification

  • You enjoy interacting with people and treat our guests with warmth and attentiveness because you see genuine service as a personal role as a host.
  • You enjoy working independently and taking responsibility for your tasks, because—especially during the early shift—you organize and oversee many processes on your own.
  • You have very good computer skills and are comfortable using digital applications, as working at our front desk is an important part of your daily responsibilities.
  • You work in a structured manner and are able to maintain a clear overview even when you’re faced with various requests and tasks all at once in the morning, because you have to set priorities on your own.
  • You communicate in a friendly, confident, and professional manner and can adapt to different guests and situations, since you have direct contact with guests both during breakfast service and at the front desk.
  • Ideally, you already have experience in guest services, breakfast service, front desk work, or the hospitality industry; however, what matters most to us is your enthusiasm for interacting with guests, your willingness to learn, and your ability to quickly familiarize yourself with new procedures and hotel software.
  • You have a good command of German, because clear and friendly communication with our guests and within the team is important in both areas of responsibility.

Benefits

Work-life balance

  • Flexible working time models and working time account
  • Digital duty scheduling and fair shift distribution

Fair payment

  • Above-average salary + tax-free bonuses
  • Free meals - even on days off
  • Accommodation in a hotel during the trial period

Further development

  • Internal & external training
  • Personal support and development opportunities

Team culture & events

  • Regular team events (e.g. summer party)
  • Familiar working environment with flat hierarchies

Employee discounts

  • Up to 30 % discount in our establishments
  • Discounted overnight stays for family & friends
  • Corporate benefits & international cooperations

Sustainability is a central component of our corporate strategy. We focus on resource-efficient processes, regional supply chains, and responsible working conditions.